Returns & Exchanges

At JPU Records, we want you to be completely satisfied with your purchase of the world's best music and merch. If you receive a defective item or change your mind, you can return your order within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the items in their original packaging, ensuring that CDs, vinyl, and merchandise are well-protected to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or ship the package to our warehouse address using a tracked postal service for your peace of mind.

• 4.
  Refund Processing

  Once our team inspects the returned goods, we will process your refund or ship out your exchange within 3-5 business days.