Frequently Asked Questions
Everything you need to know about JPU Records and our collection of great music.
What is the typical shipping time for international orders?
We ship globally from our UK warehouse. International orders typically arrive within 7 to 14 business days, depending on the destination and selected shipping method.
Are your CDs and Vinyl imports or local pressings?
JPU Records specializes in official English-language editions of Japanese music. Our releases often include exclusive bonus tracks and translated booklets not found in original imports.
Do you provide tracking information for every order?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
What is your return policy for damaged items?
We take great care in packaging, but if your item arrives damaged, please contact us within 14 days of receipt with photos of the damage to arrange a replacement or refund.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.
Can I cancel or modify my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to cancel or change your order, please contact our support team immediately; we can assist as long as the item has not yet shipped.